“Top Horizons Pvt Ltd. –

 Competing on Price, Unmatched in Quality.”

Top horizons Return and Exchange Policy

At Top horizons, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your leather jacket, you may be eligible for a return or exchange. Please review the guidelines below:

All Items are Refundable

 We accept returns on all items within our designed return period. Products must be unused, in original condition and tags are not removed.

How to Return or Exchange

    1. Contact Us:
      Email us at support@tophorizons.org with your order number and the reason for your return or exchange.

    1. Prepare Your Item:
      Pack the Product securely in its original packaging (or similar protective packaging) to prevent damage during transit.

    1. Shipping:
      Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for your peace of mind.

    1. Inspection:
      Once we receive your return, our team will inspect the Item to ensure it meets our return criteria.

    1. Refund/Exchange Processing:

    • If eligible, we will process your refund to the original payment method within 14 business days.

    • For exchanges, we will dispatch the new item within the same time frame, subject to availability.

Defective or Incorrect Items

If you received a damaged or incorrect product, please contact us immediately at support@tophorizons.org. We will cover the return shipping costs and ensure a replacement or full refund. 

Refund Timeline

Refunds may take 7-10 business days to appear on your statement, depending on your payment provider.

For any questions or assistance, please contact us at support@tophorizons.org or visit our Returns & Exchanges page at https://tophorizons.org/returns-exchanges/.

Thank you for choosing Top horizons Pvt Ltd for your  needs!